9bet Game Privacy Policy

9bet game is an online gaming and betting platform operated at https://9bet-game.live. For the purposes of this Privacy Policy, 9bet game is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used.

If you have any questions about this Privacy Policy or about how 9bet game handles your personal data, you can contact us at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

9bet game collects personal data in several categories depending on how you interact with the platform. The table below summarises what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is strictly required by law or provided voluntarily by you in the context of a responsible gaming request.

9bet game collects your personal data through the following channels:

• Direct interactions: When you register an account, make a deposit, contact support, or submit a verification document, you provide data directly to 9bet game.
• Automated technologies: When you use the 9bet game platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party providers: We may receive data about you from payment processors such as bKash and Nagad, and from identity verification services, in order to confirm your identity and process transactions.
• Publicly available sources: In some cases, we may verify information you provide against publicly available records as part of our fraud prevention and compliance processes.

9bet game uses your personal data for the following purposes:

• To create and manage your 9bet game account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To provide customer support and respond to your enquiries.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To monitor your gaming activity for responsible gaming purposes and to identify signs of problem gambling.
• To send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts.
• To improve the 9bet game platform based on how players use it.
• To comply with legal and regulatory obligations applicable to 9bet game.

9bet game does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

9bet game processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the 9bet game service you have signed up for, including account management and payment processing.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process some data — such as technical and usage data — based on our legitimate interest in operating a secure, fair, and well-functioning platform. We always balance this against your privacy rights.
• Consent: Where we rely on your consent to process data — for example, for non-essential cookies — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

9bet game does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and bank partners receive the financial data necessary to process your transactions. These providers are contractually bound to protect your data and may only use it for the purpose of processing your payment.
• Identity verification providers: When you submit verification documents, these are processed by our KYC partner. Your documents are not stored by the KYC provider beyond the verification process.
• Legal authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where we are legally required to do so. We will notify you of such disclosures where permitted by law.
• Fraud prevention services: We may share data with fraud detection services to protect the platform and all players from financial crime.

9bet game retains your personal data for as long as your account is active and for a period after account closure as required by law. Specific retention periods are as follows:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications are retained for 2 years from the date of the last interaction.
• Technical and usage data collected via cookies is retained for up to 12 months.

After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your data before the retention period expires, we will delete everything we are not legally required to keep and inform you of what we are retaining and why.

9bet game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 9bet game platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls that restrict data access to authorised 9bet game personnel on a need-to-know basis.
• Regular security audits and vulnerability assessments of the 9bet game platform.
• Two-factor authentication options for player accounts to prevent unauthorised login.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your 9bet game account has been compromised, please contact support immediately at [email protected].

9bet game uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the 9bet game website.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 9bet game platform. For more information on managing cookies, refer to your browser's help documentation.

As a 9bet game player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your registered account email and a description of your request.

9bet game will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary. We will never charge a fee for handling a data rights request unless it is manifestly unfounded or excessive.

9bet game is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately, all bets will be voided, and any deposits will be returned.

If you believe a minor has registered on 9bet game, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports promptly.

9bet game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes — particularly those that affect how we use your data or your rights — we will notify you by email or through an in-platform notification before the changes take effect. Your continued use of 9bet game after a policy update constitutes acceptance of the revised policy.

We recommend reviewing this Privacy Policy periodically. If you disagree with any changes, you may close your account by contacting 9bet game support.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 9bet game handles your personal data, please get in touch with us through any of the following channels:

• Email: [email protected]
• Live Chat: Available within the 9bet game platform after login, 24 hours a day.
• FAQ: Common privacy questions are answered at /faq.

When contacting us about a privacy matter, please include your registered account email address and a clear description of your request or concern. This helps us locate your data and respond as quickly as possible.